General Data Protection Regulation - privacy statement

This privacy statement describes why and how Customs Associates Ltd (‘CAL’) collects and uses ‘personal data’ and provides information about individuals’ rights. It applies to any information relating to an identified or identifiable living person (‘personal data’) provided to CAL.


CAL obtains ‘personal data’ about employees, representatives and people in consultant organisations or trade associations of clients who engage CAL, or otherwise communicate with CAL, in the ordinary course of CAL’s business of providing consultancy services relating to customs duties. Such data might include name, employer name and address, contact title, phone, email address (normally business email address) and other business contact details.


CAL does not collect ‘Special Categories of personal data’ as described in the UK General Data Protection Regulation (eg, religious beliefs, biometric records).


‘Personal data’ may be used by CAL in the course of specific client engagements, or more generally in the development of its businesses and services. Additionally, CAL may need to maintain ‘personal data’ to comply with legal or regulatory obligations, or the requirements of its insurers. Such ‘personal data’ is held confidentially and not disclosed outside of the terms of a client engagement.


CAL does not sell or otherwise release ‘personal data’ to third parties for the purpose of allowing them to market their products and services without consent from individuals to do so.


‘Personal data’ will be retained as long as CAL needs to maintain a relationship with a business contact, or is required to retain such ‘personal data’ to comply with legal or regulatory requirements.


CAL uses third parties to support it in providing its services and to help provide, run and manage its internal IT systems in which ‘personal data’ may be stored.


Data controller

The data controller for the purposes of the UK General Data Protection Regulation is:


Customs Associates Ltd

33 Broadhurst Gardens


Middlesex HA4 9JQ


Individuals have certain rights over their ‘personal data’ and data controllers are responsible for fulfilling these rights. You have a right of access to ‘personal data’ held by CAL as a data controller. This right may be exercised by emailing CAL may charge for a request for access in accordance with applicable law. CAL will aim to respond to any requests for information promptly, and in any event within the legally required time limits. Should you wish to complain about CAL’s use of your ‘personal data’, please send an email with details of your complaint to CAL will look into and respond to any complaint. You also have the right to lodge a complaint with the Information Commissioner's Office (see the ICO website).